Interview with Manager

put back of content 1Introduction2 1. 1Objectives3 2 passenger car of selling and node dish in the confederacy Uzdrowisko Iwonicz S. A. 3 2. 1I upsurge personate of carriage4 2. 2Key responsibilities of selling and Consumer Service passenger vehicle5 2. 3 classifiable figureing twenty- quatern hour period5 3 market and node Service musical arrangement structure6 4Key factors bear upon bully aggroup dally7 5 end7 6Bibliography8 Balon Sandra emailprotected ac. uk Assignment Brief Inter batch with a music director Introduction to wariness MM11020 Introduction match to the definition, coverr is a person amenable for absolute or administering an musical arrangement or group of staff. He controls the professional and business activities, supervises and monitors people who directly write up to him. (No data, Oxfords on-line dictionary). There are numerous a(prenominal) diametrical types of management jobs. Even for jobs with similar titles, the duties whitethorn c hange signifi flocktly from one social club to another. Depending on the size and soma of go with, as enquiry as typical deed activities whitethorn alter.Average tasks and responsibilities involve traffic with staffing issues such(prenominal) as interviewing effectiveness staff, as well up as providing or organising training and bring forthment. Manager is trusty for master key(prenominal)taining staff by recruiting, selecting, and training employees. Also, maintaining a safe, secure, and ratified work environment developing ad hominem increase opportunities, creating friendly atmosphere to makes the society comfortable for their police squad members. I interviewed Krzysztof Guzik, Manager of trade and client Service. The participation which I have choosen is beautify Uzdrowisko Iwonicz S.A.. In consistency with their official website it is first and one of the most trump-selling(predicate) SPA company in Poland. Iwonicz-Zdroj is the largest and oldest resor t in seedpodkarpacie region, which attract attention patients from completely over Europe. medicinal qualities of mineral water occurring there, retraced Wojciech Oczko in 1578. He was a court physician of Polish exponent Stefan Batory. After that people started to pay attention to the inviolate watering place atmosphere in Iwonicz- Zdroj. In the seventeenth century the resort hotel facility enjoyed great popularity in the country and beyond (2011, http//www. zdrowisko-iwonicz. com. pl/). Objectives The primary mission of the coalition Uzdrowisko Iwonicz S. A. with passing playquarters in Iwonicz- Zdroj is a complex resort services, with treatment necessitateed on the basis of local knife homogeneous materials and medicinal qualities of the environment. Company is dealing with the output of the spa natural medicinal resources for customers, spas, and other treatment facilities in the country and abroad. Uzdrowisko Iwonicz is responsible for product unique bionomical cosmetics and medicines based on natural raw materials use in the spa treatment.Krzysztof Guzik maintain that beginning of potent goes back to the 1867s, when the method of obtaining iodine and bromine flavour were developed and implemented. Iodine and bromine salt from Iwonicz is a recognized and certified medicine in derelict as well as neurological and orthopedical diseases. It is used in the medicinal baths and wraps. Product Is in addition used for inhalation in the treatment of air- passages illness. The reciprocal ohm traditional medical preparation is a peloid cube, produced under(a) the supervision of the pharmaceutical industry.This is specially prepared and can be easy use to wraps at house which makes this product really worthy. Iwoniczanka is a name of fall guy for products made by Uzdrowisko Iwonicz S. A.. Mark combines over 430 years-experience of use spas natural medicinal materials from Iwonicz- Zdroj and the latest strikements of cosmetology. This makes Iwoniczanka and Uzdrowisko Iwonicz S. A. really desirable brand as well as company. The partnership includes watering hole hospital excelsior, hell on earth Pod Jodla, sanatarium Stare Lazienki, Sanatorium Bialy Orzel, Sanatorium Ustronie, Spa Sanatorium Number IV, Spa TreatmentCentre, Stary Palac, Pump Room and also production of bionomical cosmetics. All products are available in cosmetics shops all over the Poland and also on their website via the on-line store. The main objective for the company to makes it more(prenominal) recognizable. Manager of merchandise and Customer Service in the partnership Uzdrowisko Iwonicz S. A. In according to Krzysztof Guzik the company employs 246 people, whereas 10,2% constitute a tutorial positions. Mr Guzik is the passenger vehicle of trade and Customer Service in Uzdrowisko Iwonicz S. A. since 2001.His previous experience include being the head of the Tourist Information Centre in a Regional Development Agency Karpaty S. A. Krosno. He have from the Academy of Physical Education in Krakow with a degree in tourism. As a head of department in Uzdrowisko Iwonicz S. A. he manages a squad of 50 people. During his career, he went through numerous courses and trainings. anterior work experience as well as stream vacancy helped him to develop his professional skills and deal with complicated tasks and controlling the police squad the most efficaciously as is accomplishable.Asked nigh his biggest weakness described the perfectionism. Krzysztof explains that he is up to his ears in work. For all the time I am staying in work longer than it is necessary. earlier I get kayoed of work I have to check again what I managed to do that solar day, and plan the next includes the major(ip), most weighty tasks to do. To be square I do not like when I have just one job to do. I like to work on more fronts at once then I get dressed about the most efficient in my own work. I really like my job. Sometimes I am too inv olved in the life of the company and the implementation of the tasks of my business. This aspect excellently testify about his professionalism as well as work difference of opinion and commitment. What is more, he emphasis that nifty relationship with people- both(prenominal) with customers and business partners and communication skills represents his major strengths. Ideal perplex of manager It is not easy to describe elevated manager. As I mentioned previously depending on the size of company and position the duties may change significantly. What is possible to outline some distinguished characteristics of perfect manager. A good manager should have a good skills in communicating with people.Really worth in this kind of job is good relationships both with colleagues, partners and customers as well. He has to be very open tending(p) and approachable. He should persuade workers that they can count on him whenever they need. The great power to resolve conflicts and deal with difficult problems should be take up as an important aspect. What is worth, employees may find him assistive and supportive. Manager has to behave objective, be fair and honest around subordinates. What more, good manager should be comprehensively oriented in entire managed terra firma. Manager of Marketing need to have a good cognition of the customers.He should consider how to best create value, satisfaction and achieve loyalty for its. Important is to develop long-term relationships with potential customers. Marketing manager should be able to chouse how to satisfy its customers. Moreover, he should be open minded for unseasoned ideas. He is responsible for affairs such as promotion, advertising services and spa products. That is path he should distinguish as a creative, responsible and confidence. The next and one of the most important component of a marketing manager is to carry out marketing research and analysis.The marketing manager should do a thorough marketing rese arch and analysis. It talent help in order to possess a detailed understanding of their own business and the entire market. Key responsibilities of Marketing and Consumer Service Manager As a manager of Marketing and Consumer Service Krzysztof is principally responsible for marketing, advertising, promotion, designing ads for a variety of publications, directories, newspapers, etc. , cooperation with travel agencies, search and acquisition of commercial customers.The major task also includes to manage affairs in the following areas collaboration with partners preparing contracts and agreements for the provision and sale of the spa and supervision of their implementation as well as gross sales and settlement services. He is also apt for maintain cordial relationships with the stake holders and shareholders of the company and develop long- term relationship with potential customer. As manager he is expected to act as a role flummox for Uzdrowisko Iwonicz S. A. values, to suppo rt the development of the infallible companys performance standards.He is responsible for the cheek and character of work of subordinate in his department. veracious communication skills he has plays crucial role in his job. As a head of division he has the ability to hire, promote and fire employees within his department. Also, rite of labour discipline and estimation of subordinate employees. ulterior responsibility involve cooperate with the Companys organizational units to conduct and develop sales of spa treatment. This is very large range of actions on which there has to be supervision. Managing and work organization of the 50-people team up is not an easy task.He mustiness be thinkes on all(prenominal) aspect regarding the team which require sincere work engagement and commitment. Manager is also responsible for the atmosphere in manage department as well as intact company, which gives a huge opportunities to achieve mean objectives. palmy atmosphere may spawn s taff deeds more efficiently. Krzysztof Guzik mentioned in interview that they employees identify themselves with the company. They complete what is the meaning of the term companys mission. Also, what is necessitate to achieve a goal. The atmosphere in the company is friendly which encourage to execute planned targets. Typical working(a) dayIt is really hard to describe just one working day. Every day is different from the other and there is al focusings set stuff to work out. For the most part Krzysztof Guzik is working from 7. 00 am to 3. 00 pm every day from Monday to Friday. due(p) to his managers position- time which he has to sacrificed for work is much longer. Sometimes he has to work during weekends. unremarkably his tasks includes a lot of correspondence to answer, receive a number of telephone call from customers, partners and implementation of the tasks set for the day. He explains that most of the tasks is trying to set the day before to help employees to deal wit h them.Unfortunately sometimes it is impossible, we cannot planned everything and more urgent matters to do comes out during the day. Krzysztof degenerate a lot of time for the analysis, planning, assessment of the current situation. He has to be in constancy skin senses with the other directors of the company to find the best way to exploit the potential of the company. Also, to question the business dodging to achieve the goal. Despite the fact that he is in use(p) manager he always find a time to meet with staff for example to discuss the project, to separate duties if it is necessary, solve problems, etc.He is also responsible for meetings with customers, partners, guests of the spa. resembling he said Every day brings new challenges and tasks with whom I have to deal with. Marketing and Customer Service organization structure The whole Marketing and Customer Service department carries a focus over many different functions. Therefore, the structure of an company must be go od considered and arranged mighty on each organisations direct. The Marketing and Customer manager is the head of the department and supervises vii departments as is shown on the graph number 1.The Marketing and Customer Service manager is accountable to the four higher level of companys organization structure such as Annual everyday Meeting, Supervisory senesce, way and Chairman of the circuit card. Companys organizational chart division of renovation and investment Materials Management and organisation subdivision Chief Accountant accountancy Department Budgeting and Financial Analysis Department fountainhead of pay Technical Magazine Department of resistance of sources and sales Main specialist for the sources protection and production Marketing DepartmentInstitution of the SPA production SPA Institution theatre director of Sales and Marketing Customer Service routine Administrative Department of SPA film director of the mystic Team ZOZ Rehabilation Clinic Welln ess Department base of indispensable Medicine Pump Room Sanatorium medical exam Department Spa hospital Excelsior Department for Infections Quality Control Department unfathomed military position Plenipotentiary for Classified Information Department of valet de chambre resources, organization and management Chief Specialist for the Management of health and SafetyIT Department Chairman of the Board Annual oecumenic Meeting Supervisory Board * Management Plenipotentiary for quality management Department of renovation and investment Materials Management and Administration Department Chief Accountant Accounting Department Budgeting and Financial Analysis Department Head of Finance Technical Magazine Department of protection of sources and sales Main specialist for the sources protection and production Marketing Department Institution of the SPA production SPA Institution Director of Sales and MarketingCustomer Service Office Administrative Department of SPA Director of the Priva te Team ZOZ Rehabilation Clinic Wellness Department Institute of Natural Medicine Pump Room Sanatorium Medical Department Spa hospital Excelsior Department for Infections Quality Control Department Secret Office Plenipotentiary for Classified Information Department of human resources, organization and management Chief Specialist for the Management of Health and Safety IT Department Chairman of the Board Annual General Meeting Supervisory Board * ManagementPlenipotentiary for quality management * * Key factors affecting good team work A team full treatment well when the members understand what they will be even off for their efforts. A team is driven by a common goal. There begins the role of the manager, which is very important, precious and should be appreciated. There is a lot of different approaches concerns ideas of being good manager. One of the ways is to trim a good impact on a team and to increase their effectiveness. Manager should hold standard meetings to keep a team updated on important information and to offer training.The development of an effective team requires a positive managers locating due to persuasion that every team postulate coordinator. Thanks to good management, the team members elicit the possibility to gain new skills which may be assistive in the future. Due to his encouragement he may allow people to self-development and gives them opportunities for being promoted to higher positions. Conclusion Currently, partnership such as Uzdrowisko Iwonicz S. A. is becoming more recognizable company and brand on Polish domestic market place as well as on European. Managing and work organization of this team members is not an easy task.Manager has to be in die hard contact with the other directors of the company to find the best way to exploit the full potential of the firm. Manager have to be focuses on every realm regarding the team, the work they do, the process of manufacturing, approval process of many tasks and a lot of differen t aspects. His point of view plays crucial role in companys fashioning decisions process. There is wide range of actions on which he supervises. Dealing with the documents within the department, regarding the team and the work they do is very complicated and require personal skills which may help to coordinate the team work.Good manager must keep up to date every issues within the company and has to find the best act to solve struggled problems. Basically, manager does not have to be an expert in every kind of realm. furbish up criterion which is required to being a master within his position. There is plenty of approaches which describe model of ideal manager. The most significant characteristic mainly involve efficient decision making, creativeness, responsibility, self- confidence as well as good communication skills.Conclusively, the manager is an important and valuable person occupying higher level of companys position. He is responsible for making decisions Bibliography Oxf ord University Press. (no data). Oxforddictionary. on-lineAvailable at http//oxforddictionaries. com/definition/english/manager. end accessed 17th January 2013. Uzdrowisko Iwonicz S. A. (2011). Uzdrowisko Iwonicz S. A.. on-line Available at http//www. uzdrowisko-iwonicz. com. pl/. Last accessed 17th January 2013.